General

Legal Aspects of Health Care Administration

The Ninth Edition of this book continues to provide students with a strong foundation in health care law and an overview of practical ways to improve the quality and safe delivery of healthcare.

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.

Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."

Benson's Microbiological Applications: Laboratory Manual in General Microbiology, Short Version

The classic resource for undergraduate microbiology laboratory courses just keeps getting better. The 60 self-contained clearly illustrated exercises, and four-color format makes Microbiological Applications: Laboratory Manual in General Microbiology, the ideal lab manual. Appropriate for either a majors or non-majors lab course, this lab manual assumes no prior organic chemistry course has been taken.

Health Care USA: Understanding Its Organization and Delivery

Health Care USA, Sixth Edition is an ideal text for introductory courses on the organization and delivery of U.S. health care for students in schools of public health, medicine, nursing, dentistry, health administration, and other health professions. It provides an introduction to the health care system and an overview of the professional, political, social, and economic forces that have shaped it and will continue to do so. The Sixth Edition has been thoroughly revised to reflect the most recent changes of this growing and dynamic industry. Revisions include: Updated data on the size and cost of the U.S. health care system. New information on Managed Care Organizations, PPOs, and HMOs. New information on the variety of efforts of hospitals to reduce medical errors. Developments from the Freedom Commission on Mental Health initiative. A new discussion on the hospital competition with privately owned outpatient facilities. Updated Department of Labor estimates on health care personnel and the factors that influence demand and utilization. New data on the number of un- or under-insured Americans. A new discussion of government and private insurer cost savings initiatives through education and case management. A new discussion of the effect of the influx of Iraq War causalities on VA services. Updates on federal, state, and local public health initiatives in emergency preparedness.

Health Care Management: Organization Design and Behavior

Written by nationally known experts in the field, this text brings a systematic understanding of organizational principles, practices, and insight to the management of health services organizations. While based on state-of-the-art organizational theory and research, the emphasis is on application through Features such as "In the Real World" and "Debate Times" which present actual situations and challenge the reader to provide a solution or a philosophical position. The clinical enterprise model is introduced in this new edition, and is fully developed in chapter 2.

Introduction to Health Services

The seventh edition of Introduction to Health Services builds upon its reputation as a classic book written by nationally recognized authors. This new edition addresses the increasing pressure to improve the efficiency of the nationÂ’s health care system and to provide an adequate level of health care for all Americans. The seventh edition reflects the revolutionary changes in the practice of clinical medicine, government policy, information technology, and health care cost containment. In-depth information in the areas of health care finance, health care access, managed care, and insurance and home health is also provided. Research and statistics throughout make this book the premier reference for understanding all the services that compose the health care landscape.

Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Relate historical events and perspectives to the present-day Mayo Clinic
• Share inspiring stories from staff and patients

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications

This new edition of Financial Management of Health Care Organizations offers an introduction to the most-used tools and techniques of health care financial management, including health care accounting and financial statements; managing cash, billings and collections; making major capital investments; determining cost and using cost information in decision-making; budgeting and performance measurement; and pricing. Now completely updated, this book provides students with the practical, up-to-date tools they need to succeed in this dynamic field.

• Provides an introduction to the most-used tools and techniques of health care management.
  
• Additional questions and problems for the chapters.
  
• Updated perspectives throughout the text.
  
• Instructor's Manual available on CD-ROM including all exhibits in PowerPoint and Excel, answers to all problems in PowerPoint and Excel, and working spreadsheet models of exhibits and selected problems for classroom use.
  
• Accompanying website features links to related websites, glossary, and downloadable Instructor's Manual and sample chapters.

www.blackwellpublishing.com/zelman

This new edition of Financial Management of Health Care Organizations offers an introduction to the most-used tools and techniques of health care financial management, including health care accounting and financial statements; managing cash, billings and collections; making major capital investments; determining cost and using cost information in decision-making; budgeting and performance measurement; and pricing. Avoiding complicated formulas and using numerous spreadsheet examples, its pedagogy includes: more advanced information in chapter appendices for those who want to go beyond the basics; a detailed outline beginning each chapter; a summary concluding each chapter; and 'perspectives', real-world situations and events which illustrate concepts discussed in the chapters. Now completely updated, this book provides students with the practical, up-to-date tools they need to succeed in this dynamic field. New to the Second Edition: Key terms and key equations listed at the end of each chapter; each set of key terms now becomes the first question for each chapter Expanded use of marginal definitions and key points Additional questions and problems for the chapters; where possible, problems are provided in pairs so that the first can be used as an example, and the second can become part of an assignment Updated perspectives throughout the text Instructor's Manual available on CD-ROM including all exhibits in PowerPoint and Excel, answers to all problems in PowerPoint and Excel, and working spreadsheet models of exhibits and selected problems for classroom use

Transcultural Health Care: A Culturally Competent Approach (Transcultural Healthcare (Purnell))

Essentials of Public Health

As the second offering in Jones and Bartlett's new Essential Public Health Series, this comprehensive text is an excellent introduction to the field of public health. Combining the best elements of Dr. Turnock's two previous books, Essentials of Public Health offers the most up-to-date information on the field of public health. The first set of chapters introduce readers to the field of public health and how it works. It defines and describes the public health system, provides concepts and tools for measuring health in populations, characterizes the relationship of the public health system with medical care and other elements of the overall health system, and identifies government s unique contributions through federal, state, and local public health agencies. The second set of chapters focuses on public health careers within the context of the overall public health workforce. Basic information on the size and composition of the public health workforce is followed by chapters that address careers and jobs in public health administration, epidemiology, public health nursing, health education, and other professional and program titles and positions. With its clear, reader-friendly language and helpful learning tools such as chapter exercises and discussion questions, this is the ideal text to prepare your students for a career in public health.